Frequently Asked Questions
How do I register to use Smart Nova Mobile?
After contracting the service at the Bank branch, activation codes will be delivered. The first activation code will be sent to your email address registered with the Bank. After entering the first activation code, the second activation code will be delivered via SMS to your mobile phone number. To register the service, you enter the activation codes, after which the application will require you to define a PIN code for future access and an Application Recovery Code.
What is an Application Recovery Code?
The Application Recovery Code should be remembered, as it allows you to activate the application if you change your device or reinstall the application. After installing Smart Nova Mobile on a new or existing device, select the option Existing User, enter the Recovery Code and your email address registered with the Bank, after which the Bank will deliver new activation codes without visiting a branch.
Can Smart Nova Mobile be used on multiple devices?
Smart Nova Mobile can be used on one device only.
Which payment accounts can I see in Smart Nova Mobile?
The service provides access to all active accounts at the Bank, as well as accounts for which you are authorized.
Can I make payments on accounts for which I have authorization?
Via Smart Nova Mobile you can make payments from accounts for which you are authorized. Payments cannot be made from accounts of minors, but account balances and transactions are available for review.
Can I block a payment card through the application?
If you are unsure where your payment card is, you can block it via Smart Nova Mobile. After blocking, the card cannot be used. If the card was blocked by mistake, it can be unblocked.
Can I split the transaction into installments via app?
Via Smart Nova Mobile you can split transactions made with Mastercard World credit cards in amounts of 50.00 BAM or more.
How do I know if a transaction can be split into installments?
For eligible transactions, the option Split into installments will be displayed in the Smart Nova Mobile application.
In the application, under the payment card, I have the option Add to GPay, what does that mean?
Google Pay™ is a digital wallet that enables fast and secure payments without the physical presence of the card.
How do I log in to Smart Nova Web?
Login is done using the username and password provided by the Bank.
First login to Smart Nova Web
During the first login, the initial password must be changed.
How are payment orders confirmed?
Authorization is performed using a one-time password (OTP).
Can I block a payment card through Smart Nova Web?
You can also block the card via Web banking.
Can I split the transaction into installments via Smart Nova Web electronic banking?
Transaction splitting is also available via the Web service.
Is there an option for legal entities to simply make multiple payments through Smart Nova Web electronic banking?
Web banking supports bulk payments for legal entities.
