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Frequently Asked Questions


What are 3D services?

How to activate 3D?

What is contactless payment?

How is the current account contracted?

What documentation is required to open a current account?

Why is it said that the foreign currency account of Nova banka client is multi-currency?

Important information for using Smart Nova application

What are the technical prerequisites for activating digital services?

What is the condition for activating the service?

How to log in to mBanking service?

Can the application be installed on multiple devices?

What are the technical prerequisites for activating Smart nova web service?

What is the condition for activating the Smart Nova mobile service?

How to log in to Smart Nov web service?

What is OTP?

What is token?

How to identify the most common forms of fake emails?

Can I save in Nova banka?

What documentation is required to open a savings account?

Is savings safe in Nova banka?

Tip for web application users